Refund Policy

1. Participation Services

EcoTech Africa provides digital participation services including:

• Membership participation.
• Business Profile participation.
• Publisher participation.
• Representative participation.
• Platform access and digital services.

2. Activation of Services

Once participation services have been activated and platform access has been granted, those services are considered delivered.

3. Subscription Cancellations

Participants may cancel future recurring participation payments at any time.

Cancellation will prevent future billing but does not automatically create a refund for services already delivered.

4. Refund Requests

Refund requests may be considered where:

• A duplicate payment occurred.
• A technical payment error occurred.
• A payment was incorrectly processed.
• Platform access could not reasonably be provided.

Refund requests are reviewed individually.

5. Business Profiles and Publishers

Once a Business Profile or Publisher participation has been activated, approved and made available on the platform, the participation service is considered delivered.

6. Country Representatives

Representative participation, country recognition, representative emails, publishing access and related participation services may be withdrawn if participation ends.

Participation fees already used to activate services are generally not refundable.

7. Payment Providers

Payments may be processed by approved payment providers such as PayFast. Payment providers may have their own refund or dispute procedures.

8. Contact